Before you ask
Questions
The questions we get most often — answered honestly, even when the answer isn't always comfortable.
Planning and booking
How does an enquiry work?
First contact usually comes by WhatsApp, a phone call or the form. We get back to you, and then there's a first conversation — by video call or in person — where we work out what matters to you.
After that we plan the whole trip and send you a short brochure with the highlights, the itinerary and the accommodation. The decision is then yours. Only after that do we put it into action.
How long until I hear back?
Usually within 48 hours. If we happen to be on the road ourselves, it can take a day longer.
Guided or self-drive — which suits me better?
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On the ground
What can I expect when I get there?
That depends a lot on the country. South Africa is closer to European conditions; in Tanzania, Uganda, Botswana or Zambia, distances, roads and the way things run are another matter.
The main thing is to go with it. Travel with fixed expectations and you'll be disappointed — go with an open mind and you rarely are.
How many animals will I see?
That can't be promised, and we don't promise it. You're out in nature, not at a zoo. Every guide sets that out beforehand.
Experience says: hardly anyone comes away disappointed. Every day is different, and that's exactly what makes it.
When is the best time to travel?
It varies by destination. For the central African destinations the rainy seasons matter most — we take those into account when planning and coordinate with the guides on the ground.
We'll tell you the best time for your route in conversation, as soon as it's clear where you want to go.
Cost and safety
How does paying for things on the ground work?
On guided trips, everything is usually included already. You'll need hardly any cash on the ground — apart from souvenirs and tips.
Is it safe?
Safety concerns come up often, especially before a first trip. The honest answer: the difference in living standards is clearly noticeable near townships, and that's worth knowing. At the same time, the same common sense applies there as anywhere.
You're travelling with people who know the places they take you to. That is the biggest difference from travelling on your own.